Privacy Policy

Last Updated: March 2026

This Privacy Policy describes how Pinakah collects, uses, and protects information when you use our platform and services.

Information We Collect

We may collect the following types of information:

  • Account InformationInformation provided when creating an account, such as name, email address, and organization details.
  • Usage InformationInformation about how users interact with the Platform.
  • Uploaded ContentDocuments, case information, notes, and other data uploaded by users.

How We Use Information

Information collected through the Platform is used to:

  • operate and maintain the Platform
  • provide customer support
  • improve platform functionality
  • ensure system security and reliability

Data Ownership

Customers retain ownership of their data.

Pinakah does not use customer data for purposes unrelated to providing the Platform.

Data Security

We implement reasonable security measures designed to protect user data from unauthorized access, disclosure, or misuse.

AI Processing

Certain platform features may involve processing data through AI systems to assist with research, drafting, or analysis.

Where applicable:

  • AI processing occurs within controlled environments
  • user data is not used to train external AI models

Data Sharing

We do not sell or rent customer data.

Information may be shared only:

  • when required by law
  • when necessary to provide services through trusted infrastructure providers

Data Retention

Customer data is retained for as long as necessary to provide the Platform and comply with legal obligations.

Customers may request deletion of their data in accordance with applicable policies.

Changes to This Policy

This Privacy Policy may be updated from time to time.

Users will be notified of material changes.